Our Services
Our services include meticulous fireplace installations and prompt service calls, ensuring that your home radiates warmth and elegance. Each installation project begins with a personalized consultation, where our seasoned experts listen to your desires and translate them into exquisite designs. Experience the seamless blend of functionality and artistry that sets us apart as we transform spaces into havens of sophistication.
The National Fire Protection Association requires all fireplaces to be serviced at least once a year. This is to reduce fire hazards by safe removal of flue gases, the proper installation of solid fuel-burning appliances, and the correct construction and installation of chimneys, fireplaces, and venting systems. Avail our service request so you can fire your hearth in peace.
*Please note we only perform service and installations within a specific service area
Thank you for your interest in submitting a request for service or warranty work!
Every year when fall sets in and temperatures begin to drop, it isn’t unusual for us to receive up to 100 requests per week. That kind of demand can make it difficult for everyone to get quality service within a convenient timeframe. To help with this, we now offer to our valued customers a new method of providing in-home service: The Flatirons Fireplace Care Plan. This will allow us to guarantee that you receive service when you need it.
This plan brings valuable benefits to you including the following every 12 months:
One visit for preventive maintenance, clean and safety check between May 1st and August 31st
One $175/$225 (Based on service area) discounted service/emergency call ("SC") when needed, labor only ($300 Normal cost). Any subsequent SC's within the plan year will be billed at a discounted labor rate of $99/$149 each (Based on service area)
15% discount on all parts required for any repairs
5% discount on any other items purchased in-store
Coverage Requirements:
Fireplace appliance must:
Be less than 20 years old from manufacture date at the time of a new or renewed plan enrollment
Not be a pellet or wood-burning product
Have been installed as per manufacturer’s specs and State & Local codes
Be located within one of our service areas
Coverage begins the day your plan is purchased. Coverage can be obtained for additional qualifying fireplace appliances by increasing the item quantity purchased to match the number of fireplaces you want covered.
If you've already purchased a Fireplace Care Plan, you’re able to submit a service/warranty request by logging in with your account when accessing our request center.
Click Here to read our Fireplace Care Plan Terms & Conditions
